Exporting Logs
If you're experiencing issues with FiscoBridge SDC, you can export diagnostic logs and send them to the support team for analysis. Logs can be saved to a USB drive or any folder on your computer.
How to Export Logs
Open FiscoBridge SDC
Open the log export dialog — click the Export Logs option from the menu
Choose where to save the logs:
Select a USB drive if you want to transfer them to another device
Or choose any folder on your computer
Click Export
Wait for the export to complete — a confirmation message appears when done
What Gets Exported
The exported log package includes:
Application event logs
Communication logs (connections to TaxCore.API and POS systems)
Error and warning records
System status history
Note: Logs do not contain your smart card PIN or private keys. They are safe to share with the support team.
Sending Logs to Support
After exporting:
If you saved to a USB drive, connect it to a device with internet access
Email the exported log files to contact@fiscobridge.com
Include a brief description of the issue you're experiencing
Mention your TIN and UID (visible on the Status tab) so the team can identify your device
Tip: Export logs as soon as you notice an issue. Older logs may be automatically cleaned up over time, so exporting promptly ensures the relevant data is captured.
Next Steps
User interface guide — Learn about the SDC interface
SDC Overview — General information about the SDC