Copy, Refund, and Cancel

After an invoice has been fiscalized, you can perform three post-sale operations: create a fiscal copy, issue a refund, or cancel the invoice. Each action creates a new fiscal document that is reported to the tax authority.

Availability

These actions are only available on invoices with status Signed. Once an invoice has been refunded or cancelled, it cannot be modified further.

Action	When to Use	Creates New Fiscal Document?
Copy	Customer needs a duplicate receipt	Yes
Refund	Customer returns goods or overpayment	Yes
Cancel	Invoice was created in error	Yes

Creating a Copy

A fiscal copy is an official duplicate of the original invoice. Use this when a customer needs another receipt.

Go to POS → POS Invoices
Find the signed invoice
Click the actions menu and select Copy Invoice

Confirm the action

Copy Invoice confirmation dialog asking to confirm the creation of a fiscal copy

A new fiscal copy is created, signed, and reported

The copy gets its own invoice number and appears in your invoice history with the type Copy.

Issuing a Refund

Use a refund when a customer returns goods or when a correction is needed.

Go to POS → POS Invoices
Find the signed invoice you want to refund
Click the actions menu and select Refund Invoice
Confirm the action

Refund Invoice confirmation dialog asking to confirm the full refund of the original invoice

A refund fiscal document is created and reported

After the refund is processed:

The original invoice status changes to Refunded
A new refund document appears in your invoice history
The refund references the original invoice number

Note: Refunds create a full refund of the original invoice. The refund amount matches the original total.

Cancelling an Invoice

Cancel an invoice when it was created in error — for example, wrong items or wrong customer.

Go to POS → POS Invoices
Find the signed invoice you want to cancel
Click the actions menu and select Cancel Invoice
Confirm the action

Cancel Invoice confirmation dialog warning that cancellation is irreversible

A cancellation fiscal document is created and reported

After cancellation:

The original invoice status changes to Cancelled
A cancellation document is sent to the tax authority
The cancelled invoice remains in your history for audit purposes

Important: Cancellation is irreversible. Make sure you want to void the entire invoice before confirming.

Checking Invoice Status

In the POS Invoices list, the status column is color-coded:

Status	Color	Meaning
Signed	Green	Active, valid invoice
Refunded	Orange	Invoice has been refunded
Cancelled	Red	Invoice has been cancelled

POS Invoices list showing color-coded status badges: green for Signed, orange for Refunded, and red for Cancelled

Next Steps

Print an invoice — Print a receipt for any invoice
Manage invoices — View and filter your full invoice history